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Technology and AI arm of the Radical Minds Group. Established 2015.

RMT Engineering is a subsidiary of the Radical Minds Group, leveraging the Group’s technology, expertise, and innovation capabilities to deliver advanced AI driven engineering solutions.

To Explore Radical Minds’ BPO and Customer Experience Services..

Visit Radical Minds Technologies
Our Evolution

RMT Engineering was incorporated in 2015 as the technology and product engineering arm of the Radical Minds Group, founded by Sanjoo Sharma, Founder & Group Managing Director of Radical Minds Technologies and RMT Engineering.

Technology has been integral to the Group’s operating model from its early years. RMT’s engineers, developers, designers and technology specialists have built enterprise applications, automation platforms, analytics solutions and proprietary customer-experience technologies supporting both large-scale Radical Minds BPM operations and external enterprise requirements.

During the earlier phase of RMT’s journey, the technology organisation operated as an integrated part of the wider Radical Minds ecosystem. A significant portion of employee payroll, customer contracting, commercial billing and shared infrastructure was historically managed through Radical Minds Technologies Pvt. Ltd., while dedicated technology and product teams continued to develop and deliver solutions under the Group’s technology strategy.

  1. RMT Engineering teams collaborating at workstations
    2015

    RMT Engineering Private Ltd incorporated

    RMT Engineering teams collaborating at IT Services and Solutions

    Dedicated Technology and Product Engineering Company created under Radical Minds Group of Companies.

  2. Contact centre agent at a headset - the CX operations stack
    2015–2017

    Enterprise CX capabilities built

    Enhanced Contact Centre Solution and Operations Stack capability build to upgrade Customer Experience

    Home Grown Customer-Experience applications build such as CRM, Dialer, IVR, Call Logger along with Analytics supporting large-scale Group and Client operations.

  3. Reporting and analytics dashboard screens
    2018–2020

    Focused on Quality Management Solution, Advanced Analytics and Automation

    Contact Center stack extended to diversified Large Enterprise Client base and supplementary solutions such as Quality Management Solution, Advance Analytics with Automation, Knowledge Base, Decision tree structure build for Clients.

    Advanced Quality Management Solution, Analytics and Workflow automation added to the Contact Center stack and deployed to large enterprise Setups.

  4. Human hand reaching to a robotic AI hand - AI in live operations
    2021–2023

    Introduction of AI into Product Chain

    All products and Features revamped with AI, ML, DL and NLP to the next level with focus on Automation, Higher Productivity, Customer Experience, Simplification and reduction of Human dependency.

    One of the first companies to offer AI based Contact Center and Customer Support tools to Market. All products with AI driven advancements introduced to Customers with Clear measurable benefits.

  5. Connected application icons on an integrated platform
    2023–2025

    OptiML Contact Center a leading platform in the field of CX and CS

    Integrated suite of applications to address all Client requirements. One Product. One Solution to Cater All Needs.

    OptiML becomes the platform of Choice for Customers. Its AI capability with integrated approach to Dialer, CRM, QMS, Voice BOT, Chat BOT, Email BOT, WhatsApp BOT combined with detailed statistical analytics and KB became the lead integrated AI-led CX platform with Omni-Channel view for all Client needs.

  6. Analytics dashboards - operating economics moving into RMT
    2026 and Beyond

    Independent Leader in CX Automation and Innovation

    Customized to fit to Any industry and Business segment requirements with clear business value proposition.

    RMT Leads the way in providing the Home Grown Product stack to all its customers with any/all changes and features needed to Clients demonstrating true flexibility, transparency and speed of execution. OptiML has become Customers first choice in their CX journey.

OptiML CX Platform

One conversation, followed all the way through

Voice, chat, WhatsApp, email and tickets run on a single conversation record, with the agent desk, dialer, workforce management, quality and governance built on the same brain. Here is what that looks like on one call.

The call is answered before anyone is free

A voice agent picks up on the first ring, in the caller’s own language. When the caller cuts in mid-sentence — “sorry, just the amount please” — the agent stops talking and listens, the way a person would.

  • Barge-in and endpointing tuned per agent, not one setting for the whole floor
  • 20+ languages, switchable mid-call
  • Eight speech engines behind one adapter, with failover if a provider degrades
Voice AI Agents Knowledge & RAG Omnichannel Chat

She messages later, and it is the same conversation

The same caller sends a WhatsApp message that afternoon asking for the policy document. It lands in the same inbox, against the same customer, flagged as the same conversation as the 14:02 call — so the reply can simply be the policy they already discussed on the phone.

  • WhatsApp, email, web chat, SMS and social in one queue, on one customer key
  • A copilot on the agent desk that suggests the reply and cites the clause
  • Consent and SLA tracked per channel — a reply of STOP updates the record
Agent Desk Ticketing & ITSM AI Agent Builder

The floor is visible while it still matters

Queue depth, agent state and SLA risk, redrawn every two seconds. A supervisor sees a conversation heading for a breach at 1:48 and can listen in silently, whisper to the agent alone, or take the call over.

  • SLA alerts before the breach, not in tomorrow’s report
  • Every interaction scored, rather than the 2% a manual QA sample reaches
  • Forecasting and rosters that account for what the AI is already containing
Supervisor Console Quality Management Workforce Management

One record, so the numbers agree

Containment reconciles with handover because both are counted from the same conversation, not assembled from two systems that disagree. Every model call carries its cost, latency and the decision it fed.

  • 76 report definitions ready to run, plus a builder for the rest
  • Guardrails before and after every model call, with per-run cost ceilings
  • Your region, your data residency — isolation enforced by the database
Contact Centre Analytics AI Governance Deployment & Hosting

Software That Moves Industries Forward

Travel & logistics

Travel and Logistics

Software that optimises routes, manages fleets and improves service quality, so customers are better served and revenue follows.

BFSI & Fintech

BFSI & Fintech

Transforming customer engagement and increasing profitability with secure, innovative digital solutions that streamline operations and personalise financial services.

Legal

Legal

Enhancing efficiency and driving growth for legal firms with custom-made ML applications that streamline case management, automate document analysis, and provide data-driven insights.

Energy and Utility

Energy and Utility

Enhancing customer satisfaction and boosting revenue with smart technologies that improve energy management, optimise utility services, and promote sustainability.

FMCG

FMCG

Enhancing FMCG operations and customer experience by streamlining processes with advanced BOT and sentiment analysis, enabling efficient inventory management, personalised customer interactions, and real-time feedback insights

Clients Testimonials

Leading Food Aggregator of India

I'm pleased to attest to the transformative impact of RMT Engineering services on our operations since 2016. Their innovative software solutions have enhanced our customer interactions and satisfaction levels. I highly recommend RMT Engineering for their effective technology use and unwavering support.

Leading Travel Portal of India

In the fast-paced travel industry, RMT Engineering has been our trusted partner since 2015. Their domain expertise and innovative software keep our customers delighted and our operations efficient. RMT consistently delivers and helping us stay ahead of the curve.

Leading Diagnostic Lab

RMT Engineering has been instrumental in helping us to provide innovative solutions for over 3 years. They've seamlessly integrated with our operations, bringing unparalleled ease of work. Their bespoke solutions have streamlined processes and increased our customer satisfaction. I wish RMT Engineering a continues success.

Leading BPO Services Provider

RMT Engineering has been a key technology partner in enhancing our operational efficiency for the past 3 years. Their customised solutions have streamlined our workflows, improved agent productivity, and elevated overall client satisfaction. Their commitment to innovation and seamless integration with our systems has made a significant impact on our BPO operations. We look forward to continued collaboration and success with RMT Engineering.

Frequently Asked
Questions?

Faqs RMT Engineering

"RMT Engineering Pvt. Ltd. was established in 2015 with the goal of delivering advanced software solutions to a diverse range of industries. Over the past nine years, we have evolved from a small startup into a prominent software development company with offices in three countries and a talented team of over 80 professionals.

Our mission is to help businesses do more with the technology they have. To date, we have successfully completed more than 60 projects for clients in sectors such as Travel, Food and Logistics, Finance, Healthcare, and e-Commerce.

We specialise in modern technologies including AI, machine learning, cloud technologies, and web and mobile development. Our development process is guided by Agile methodologies, ensuring flexibility and timely delivery. Our commitment to quality is validated by our ISO 9001 and ISO 27001 certifications.

Our leadership team, led by Managing Director Sanjoo Sharma, possesses decades of industry experience and a proven track record of success. We promote a culture of continuous learning and innovation, enabling us to stay ahead of industry trends and consistently deliver solutions that meet and exceed our clients' expectations.

We are enthusiastic about the opportunity to collaborate with customers and partners like you. With our extensive experience, dedication to quality, and innovative approach, we are confident that we are the ideal partner for your project."

  • Frontend Developers: Responsible for crafting intuitive user interfaces and engaging user experiences.
  • Backend Developers: Experts in building scalable and efficient server-side logic and database management systems.
  • UI/UX Designers: Dedicated to creating visually appealing and user-friendly interfaces.
  • Mobile App Developers: Specialising in native and cross-platform mobile application development.
  • AI/ML Engineers: Focused on implementing artificial intelligence and machine learning algorithms into our solutions.
  • Cloud Architects: Proficient in designing and managing cloud infrastructure using platforms such as AWS, Azure, and GCP.
  • Quality Assurance Engineers: Ensuring the reliability, performance, and security of our software through comprehensive testing.
  • Project Managers: Overseeing project timelines and resource allocation, and keeping communication with clients clear and regular.

Each team member brings a depth of experience and proficiency in their respective roles, allowing us to deliver tailored solutions that meet the highest standards of quality and innovation.

We have extensive experience working across various industries including travel, logistics, food, edtech, consumer goods, and healthcare. In travel and logistics, we've managed projects involving supply chain optimisation and transportation logistics. Within the food industry, we've addressed challenges related to distribution and inventory management. In edtech, we've supported educational institutions with technology integration and digital learning initiatives. For consumer goods, we've assisted with market analysis and sales strategies. In healthcare, our projects have centered around patient care and operational efficiency. Our broad industry experience enables us to understand and address the unique needs of each sector effectively.

The certifications below reflect our commitment to security, quality management, service standards and established industry practice

  • ISO/IEC 27001:2013: Confirms a sound information security management system that protects client data.
  • CMMI Level 3: Demonstrates mature processes, fostering consistent quality and efficiency in software development and project management.
  • ISO 9001:2015: Validates our commitment to quality management, ensuring consistent delivery of products and services that meet customer expectations.
  • ISO/IEC 20000-1:2018: Guarantees effective IT service management practices, enhancing service delivery and customer satisfaction.
  • ISO/IEC 30105-2:2016: Ensures compliance with cybersecurity standards, protecting systems and data against evolving threats.
We are proficient in a wide array of technologies, frameworks, and programming languages, including AWS, Azure, and GCP for cloud services, React and React Native for frontend development, Node.js for backend development, and expertise in AI/ML and IoT technologies for innovative solutions and integrations

Agile Methodology:

Type of Work: Ideal for projects requiring flexibility and iterative progress, such as new product development or projects with evolving requirements. Approach: We prioritise customer collaboration and adaptive planning, delivering work in iterative cycles or sprints. This allows us to incorporate feedback and make adjustments quickly, ensuring the final product aligns closely with user needs and expectations.

Waterfall Methodology:

Type of Work: Suitable for projects with well-defined requirements and a clear end goal, such as compliance-driven projects or those with fixed deadlines. Approach: We follow a linear and sequential design process, where each phase must be completed before moving on to the next. This ensures a structured approach, clear milestones, and thorough documentation, ideal for projects where changes are minimal and predictable.
By selecting the appropriate methodology based on the project type, we ensure efficient development processes, high-quality deliverables, and maximum client satisfaction.

Ensuring code quality and maintainability is a critical aspect of our development process. Here are the key practices we follow:

  • Code Reviews: Regular peer reviews are conducted for all code before it is merged into the main branch.
  • Automated Testing: We implement unit tests, integration tests, and end-to-end tests using frameworks such as Jest, Mocha, and Selenium.
  • Continuous Integration/Continuous Deployment (CI/CD): We use CI/CD pipelines with tools like Jenkins, GitLab CI, or CircleCI to automate the build, test, and deployment processes.
  • Coding Standards and Best Practices: We adhere to industry-standard coding guidelines and best practices, such as those provided by Google, Airbnb, or language-specific conventions.
  • Documentation: Comprehensive documentation is maintained for code, APIs, and system architecture using tools like Javadoc, Swagger, or Markdown.
  • Refactoring: We regularly refactor code to improve its structure and readability without changing its external behavior.
  • Static Code Analysis: Tools like SonarQube, ESLint, and Pylint are used for static code analysis to detect code smells, vulnerabilities, and adherence to coding standards.
  • Version Control: We use version control systems like Git to manage changes to the codebase, with well-defined branching and merging strategies.
  • Building these practices into our development workflow keeps our code maintainable and reliable, which is what makes the software dependable in production.
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